Software Support Analyst (Application Software)
Salary:
£27999.00 - £32000.00

Ref:
57350

Location:
South East, Home Counties

Areas of IT:
Helpdesk, Support



0161 247 8660

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Application Support Consultant (Bespoke Application Software) – to 32k, based Luton / Dunstable area. This Bedfordshire based company develop and market a range of software applications used by Local Authorities and Utilities and has an enviable record for delivering quality solutions. They are an employee owned company with a record of consistent growth

 

In a team environment your role as application support analyst will involve the provision of Telephone & Remote Support to customers on large scale bespoke software applications, both on premises and Managed Software Services environments.

 

  • Advising on product functionality to customers to allow them to get best use of software
  • Recording/ analysing/ resolving faults, taking ownership of issues, escalating where appropriate
  • Liaising with internal (development, technical and consultancy) teams
  • To be flexible and assist other teams when necessary
  • QA Testing of software
  • Maintaining customer records and the production of product related material to assist customers in the effective operation of systems / software.

 

Comprehensive training will be provided on our client’s software applications.

 

PERSON SKILLS

 

  • Experience supporting large scale, application software (preferably bespoke software)
  • Ability to handle multiple work streams and liaise with staff at all levels.
  • Excellent diagnostic and troubleshooting ability
  • Good communication skills both written and verbal
  • Ideally with experience of working to SLA’s and an understanding of ITIL and ISO 27001.

 

Excellent opportunity to join a secure, profitable and expanding organisation as a software support consultant. Salary to c£32,000 dependent on experience.

 

Please note that you must live or be prepared to relocate to reasonable commuting distance of the Luton / Dunstable area.

 

to £32,000 + share ownership scheme + benefits

 

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