IT Support Manager / Team Leader
Salary:
£25999.00 - £30000.00

Ref:
57355/2

Location:
Lancashire

Areas of IT:
Support, Management



0161 247 8660

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IT Support Manager / Team Leader –£30k - based  Fylde –

This highly successful and expanding Leisure organisation is seeking to recruit an experienced IT & Desktop Support Manager to manage a small team (3) supporting infrastructure, desktop, software applications, network and telephony across a large site.

THE ROLE

This is a hands on role split equally between technical support and management.

  • Manage, motivate and inspire a help desk team in a busy environment (c350 users)
  • Work to ensure the user base fully exploits systems to best advantage
  • Hold weekly / monthly meetings with the team with a focus on Service Delivery
  • Liaise with 3rd parties regarding any work to be undertaken
  • Monitor the network, perform daily system checks
  • Provide assistance in ongoing Projects
  • Assist in design and documentation of business processes relating to Data Maintenance
  • Provide monthly management reporting.

Standard hours of work Monday to Friday and you will be expected to work 1 Saturday in 4.

 

PERSON SKILLS

Our client is seeking an experienced Support Manager (possibly Team Leader) who is highly motivated, with the drive and enthusiasm to provide an outstanding support service to all users.

  • Previous experience of managing a small team ideally in an ITIL environment
  • Strong technical background including MS Servers, Networking, Desktop and Telephony
  • Experience of O365, ideally with knowledge of Azure, Sharepoint and Teams
  • Ideally experience within the Hospitality sector and knowledge of application software  - EPOS, Hotel booking CRM, etc
  • Strong analytical, organisational and decision making skills
  • Educated to A level standard, ideally holding Microsoft certification, CCNA, ITIL etc
  • Excellent communicator (written and verbal) able inspire users, helpful attitude, flexible, pro-active.

This is an exciting career opportunity to join a well established and expanding company who hold many awards inc Investors in People, and who can offer an excellent working environment and benefits package. Based Fylde commutable from Blackpool. Preston, Blackburn. To£30k.

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