Software Support Consultant
Salary:
£28000.00 - £32000.00

Ref:
57350/3

Location:
South East, Home Counties

Areas of IT:
Support, Helpdesk



0161 247 8660

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Software Application Support Consultant – to £32k, based Luton / Dunstable area. This Bedfordshire based company develop and market a range of bespoke software applications used by Local Authorities and Utilities and has an enviable record for delivering quality solutions. They are an employee owned company with a record of consistent growth

 

In a team environment your role as software application support analyst will involve the provision of Telephone & Remote Support to customers on large scale bespoke software applications, both on premises and Managed Software Services environments.

 

·         Recording/ analysing/ resolving faults, taking ownership of issues, escalating where appropriate

·         Advising on product functionality to customers to allow them to get best use of software

·         Liaising with internal (development, technical and consultancy) teams

·         PQA Testing of software

·         Maintaining customer records and the production of product related material to assist customers in the effective operation of systems / software.

 

PERSON SKILLS

 

·         Experience supporting large scale, application software (preferably bespoke software) or experience supporting software in a Local Authorities or Utilities environment

·         Ability to handle multiple work streams and liaise with staff at all levels.

·         Excellent diagnostic and troubleshooting ability

·         Good communication skills both written and verbal.

Comprehensive training will be provided on our client’s software applications.

 

Excellent opportunity to join a secure, profitable and expanding organisation as a software support consultant. Salary to c£32,000 dependent on experience.

 

Please note that you must live or be prepared to relocate to reasonable commuting distance of the Luton / Dunstable area.

 

to £32,000 + share ownership scheme + excellent benefits

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