£19000.00 - £21000.00
Areas of IT:
0161 247 8660
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Service Analyst – to c£21k, based near Falkirk. This company develops and markets a range of software applications used by Local Authorities, Utilities and private contractors and has an enviable record for delivering quality solutions.
Working in a small team your role as software support analyst will involve providing 1st line support and system administration assistance on the applications to an established client base.
• Advice & guidance to customers regarding the software, resolving support issues
• Take ownership of calls, escalating where necessary and keeping all parties informed
• Liaise with customers and the development team regarding change
• Produce quality product related material to assist customers in the effective use of the system.
You should have 12 months + experience in a Helpdesk / Service Desk role, ideally with experience of software applications, with a helpful attitude and good communication skills.
Excellent opportunity to join a well established, and secure company based near Falkirk. Salary negotiable to £21,000 dependant on experience.