Software Support Analyst / Software Administrator
Salary:
£19000.00 - £21000.00

Ref:
57081/4

Location:
All Scotland

Areas of IT:
Support



0161 247 8660

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Service Analyst – to c£21k, based near Falkirk.  This company develops and markets a range of software applications used by Local Authorities, Utilities and private contractors and has an enviable record for delivering quality solutions.

Working in a small team your role as software support analyst will involve providing 1st line support and system administration assistance on the applications to an established client base. 

•    Advice & guidance to customers regarding the software, resolving support issues 
•    Take ownership of calls, escalating where necessary and keeping all parties informed
•    Liaise with customers and the development team regarding change
•    Produce quality product related material to assist customers in the effective use of the system.

You should have 12 months + experience in a Helpdesk / Service Desk role, ideally with experience of software applications, with a helpful attitude and good communication skills. 

Excellent opportunity to join a well established, and secure company based near Falkirk. Salary negotiable to £21,000 dependant on experience.
 

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